Review 1 for Water Heater Installation
PostedOctober 22, 2014
Overall rating
1.0 out of 5.0
Customer service
1.0 out of 5.0
No, I do not recommend this product.
The Water Heater installed was deffective and did not work properly. I had to go through the warranty process to get it replaced. They questioned me and made very clear that If they came I would have to pay for all expenses if they thought I had broken the unit myself. Finally they came and went to HpmeDepot to get a new unit, but the HomeDepot manager at the store did not know the process did not approve the exchange. The warranty people came back and installed the broken unit again (!) and told me that I had to deal with HD, that they were not going to do it. I contacted again HD and many long calls had to happen until finally someone seemed to take care of my problem. However, they told me that they would contact me the following day to schedule a visit and it took another three days and me calling repeteadly to get it fixed. After many calls, lots of frustration and wasted time, and with the broken unit in my house for two weeks, they replaced the unit. Horrible service.
Response from Home DepotByRobert G,Customer Care,October 27, 2014
We'd like to apologize for the troubles that you experienced during your recent water heater installation. We will continue to work to improve our installation services so that this type of service doesn't continue. Thank you for your feedback.
Link:
Home Depot - Water Heater Installation customer reviews ...
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