Remodeling DIY? How to deal with poor customer service

When I arrived at my friend's house, I did not yet know the trouble I'd caused. Jean and her husband, Tony, graciously squired me to the guest room, where I set my overnight bag. Then they showed me to the bathroom down the hall.

"You've done such a nice job," I said, knowing they had worked hard on renovating the three-bedroom, two-bath house they bought two years ago in South Tampa.

Little did I know how hard.

Then one of them, I can't remember which, said, "We just installed that toilet 30 minutes ago."

They shared a glance.

I cocked my head. I noted a row of sweat beads on Tony's brow.

"We had a few problems," he said.

"You didn't get a new toilet for me, did you?" I, the root of inconvenience, asked.

"No. Yes. Well," Tony said.

"We were getting it, anyway," Jean said.

Read this article:
Remodeling DIY? How to deal with poor customer service