Groom Room has 30 years helping pets put on the dog

Archie, who owner Nancy Metz describes as a rescue dog of uncertain heritage, was recently the center of attention by the Groom Room staff. From left, Kaylin Barnwell, Meri Bustamante and shop owner Bridget Miller. Macklin Reid photo

Dogs get treated like gold, said Bridget Miller.

Maybe thats why The Groom Room, which she has owned and operated in Ridgefield since 1983, is building on 30 years of success.

Her approach to customer service probably helps as well.

I try to accommodate people. Easy, easy, easy, thats my thing, Ms. Miller said. If they want to bring a dog in early, or change times youve got to accommodate the customer.

For business longevity, its important to have good customers. To Ms. Miller, that means customers who are good pet owners.

Ridgefield is a fabulous town to work in, she said. It makes my job easy because people take such good care of their dogs. I dont see anything bad.

You get to know people. You get to know their dogs. Ridgefields been good to me.

A former New Yorker who now lives in Danbury, Ms. Miller grew up in Brooklyn and went to the New York School of Dog Grooming in Manhattan.

I started in Ridgefield May 1982, she said. I was at The Animal House, in Copps Hill Plaza.

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Groom Room has 30 years helping pets put on the dog