FINALLY!: TIRED OF THOSE INACCURATE SCAM/SPAM LIKELY REPORTS?: Theres Finally a Way to Fix ThemHeres How – TCPAWorld.com

Not a day goes by that I am not asked about the SCOURGE of inaccurate call labeling that is plaguing Americas businesses.

Since call labeling was tolerated by the FCC starting in 2018, it is virtually impossible to make lawful and truthful communication via the cellular phone network without being WRONGFULLY labeled as a scammer or a spammer. This has lead to massive reductions in connect rates and damaged American businesses (and consumers) tremendously.

Mercifully, US Telecom has put together a redress list that will help YOU to get the nasty flags and labels off your DIDs.

THANK GOODNESS..

Lets hope these folks have 24 hour staffing and an army of people available to redress this situation, which seems to be impacting EVERYBODY.

Per US Telecoms website:

Providers and their analytics partners have established mechanisms for callers to seek redress to fix any inadvertent call labeling or blocking concerns, as well as to register their numbers in the first instance.

AlticeCall Labels:Fraudulent Call or CNAM prepend of Spam? or Robo?Contact:robocallmitigation@alticeusa.com

AT&T/HiyaCall Labels:Spam Risk or Fraud RiskContact:www.att.com/reviewmycalllabel

Big RiverContact:855-244-7483

Comcasts Xfinity Voice ServiceCall Labels:Blocked High Spam Risk or CNAM prepend of Spam?Contact:www.xfinity.com/support/articles/report-call-blocking-errorsor 844-963-0215

C Spire/TNSCall Label:Potential SpamContact:askus@cspire.comandcommunications@tnsi.com

FidelityCall Labels:Fraudulent Call or CNAM prepend of Spam?:Contact:www.fidelitycommunications.com/phone/robocallmitigation/correctionform

Frontier/NomoroboCall Label:RobocallerContact:nospam@ftr.comorwww.nomorobo.com/contactand choose Report a number

Lumen/NomoroboCall Label:RobocallerContact:www.nomorobo.com/contactand choose Report a number

MidcoContact:robocalling@midco.com

RoboKillerContact:inquiries@robokiller.com

Spectrum/TNSCall Label:Spam LikelyContact:https://reportspam.spectrum.com/charter/

TelzioCall Label:Fraudulent CallContact:support@telzio.comor 888-998-9080

T-Mobile/First OrionCall Label:Scam LikelyContact:https://callreporting.t-mobile.com/

TruecallerCall Label:SpamContact:support@truecaller.com

US Cellular/TNSCall Label:Potential SpamContact:communications@tnsi.com

Verizon/TNSCall Label:Potential SpamContact:www.voicespamfeedback.comorcommunications@tnsi.com

WindstreamCall Label:Fraudulent Call or CNAM prepend of Spam?Contact:WINDSTREAM.NetworkAbuse@windstream.com

Registering Numbers with Analytics Providers

First OrionContact:www.calltransparency.com

Free Caller Registry (First Orion, Hiya and TNS)Contact:www.freecallerregistry.com

HiyaContact:www.hiya.com/manageyourcallerid

NeustarContact:www.home.neustar/supportand refer to the contact information under Communications, Robocall Mitigation

TNSContact:www.reportarobocall.com/trf/

Let me know how these things work! If you have problems call the Czar. Thanks and happy weekend TCPA World!

Also the folks at Contact Center Compliance reminded me:

I wanted to share with you behind the scenes with CCCs new Caller ID Remediation engine that our brilliant team has created that should near eliminate the mislabeling. We tried creating the product using the sites you listed but the issue with that is that simple registration wasnt enough as the carriers arent fully incentivized yet to remove the mislabeling. Another issue is that it certainly does helps with the spam likely rates, but the numbers just go right back to being mislabeled after about 30 days.

Our team created a pretty robust engine and an entire program for continuous remediation (rolling out next week) that has so far taken a couple test clients from 50-70% spam likely rate down to 0.5% spam likely (Took only 20-45 days to accomplish these percentages). Its a pretty darn cool platform, and we are keeping the pricing for this fairly reasonable for this platform as well.

I know the Caller ID Reputation folks also have a pretty vast honeypot they use to detect these sorts of labeling issues and Convoso has a fairly comprehensive solution they use along with their dialer. And of course there is always Numeracle (hi Rebekah!).

Crazy when you think about how many businesses exist designed to help other businesses navigate the TERRIBLY inaccurate call blocking and labeling environment right now. Im really shocked there havent been any lawsuits sounding in either defamation, libel, business interference, andof course good old fashion Communications Act violations.

Soon, probably.

Like Loading...

Link:
FINALLY!: TIRED OF THOSE INACCURATE SCAM/SPAM LIKELY REPORTS?: Theres Finally a Way to Fix ThemHeres How - TCPAWorld.com