Why Is My Smart Home So Fucking Dumb?

A few weeks ago, a couple friends and I were about to watch a surprisingly bad scifi movie in my crowded apartment. One of them asked if we could dim the lights, and started to head to the switch. "No, no, I've got it," I said, reaching into my pocket. "He's reaching for his phone!" said the friend. This was the moment I'd been waiting for. Time to show off my smart home.

I'd spent the last six months making my home more intelligent with Wink components. That meant six months of programming lightbulbs and installing sensors and adjusting shades and updating hubs. All my effort to connect my appliances added up to this one very public test. My friends didn't need to walk ten feet to the light switch, when I could manage everything with a couple taps. My friends would be so impressed. I'd talked up my pet project plenty, and now they could watch the future unfold before their very eyes.

I unlocked my phone. I found the right home screen. I opened the Wink app. I navigated to the Lights section. I toggled over to the sets of light bulbs that I'd painstakingly grouped and labeled. I tapped "Living Room"this was itand the icon went from bright to dark. (Okay, so that was like six taps.)

Nothing happened.

I tapped "Living Room." The iconnot the lightswent from dark to bright. I tapped "Living Room," and the icon went from bright to dark. The lights seemed brighter than ever.

"How many gadget bloggers does it take to turn off a light?" said the friend, smirking. "I thought this was supposed to be a smart home."

I threw my phone at him, got up, walked ten feet to the switch. One tap, and the lights were off.

It wasn't supposed to be like this. Last summer, when I stepped into an expensive-looking SoHo loft where Quirky was unveiling its new Wink system, I had high hopes. The plug-and-play platform was designed to turn any house with Wi-Fi and a couple connected devices into a smart home. Quirky set up Wink as a separate company and partnered with Home Depot so Americans could easily buy all their Wink-related products in one convenient place. Even Quirky's longtime partner GE was buying into the platform and making some of its products Wink-compatible. It all sounded so ambitious, so appealing, and so impossible. Kind of like communism.

As Wink's executives showed me around the demo smart home, I couldn't help but think how this whole system was designed to be the people's smart home. In my experience, connected home products were kind of like luxury goods. On their own, things like the Nest thermostat and the Philips Hue lighting system were pricey but impressivea glimpse at a future where your gadgets at home responded to your behavior and adapted to your wants. Fully integrated smart home systems like those offered by security companies, however, were even more expensive up front and cost monthly subscription fees. In other words, smart homes had historically been the domains of the tech-hungry rich.

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Why Is My Smart Home So Fucking Dumb?