Stonewood Homes Extends All Warranties in New Homes

Stonewood Homes Media statement 18 July 2014

Stonewood Homes Extends All Warranties in New Homes

One of New Zealands leading home builders is doubling its warranty on new builds so customers can have full faith and confidence in its people and products.

Stonewood Homes has been in operation for more than 25 years and Managing Director Brent Metrrick says customers need to know that if the company hasnt got it right, it will put it right.

As part of that, we are extending all warranties on all our homes retrospectively to two years. The law requires a 90-day warranty and Stonewood Homes had already extended that to 12-months and now were going a step further.

This warranty will give all our customers additional assurance of our faith and confidence in our company, people and products and our commitment to get it right.

Brent Mettrick established the company in 1987 and remains the owner and Managing Director and has taken personal responsibility to manage the current issues being raised. The warranty claims are a small percentage of the overall number of new builds but each and every one is being taken seriously.

Like many companies, weve experienced significant and rapid growth particularly in the Christchurch market since the earthquakes. Some issues have been identified with the performance of some subcontractors and with some products. We are responsible for the procurement of subcontractors and materials so it is up to us to identify what needs to be done to get it sorted.

The main focus for the moment is on getting it right for all, particularly those that are already stressed with the impacts of the earthquakes on their lives and homes.

At this stage the issues appear to be mainly within the greater Christchurch area but there are some isolated cases in other areas that have been raised with us. We know from our years in the business that there will from time to time be challenges and issues with new builds. A home is often someones largest asset and is a major project for anyone to undertake and will come with some stress and challenges as you would expect. However, we want to make it as easy as possible for our customers and in some cases we have fallen short.

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Stonewood Homes Extends All Warranties in New Homes