Fine print used against St. Charles couple in home warranty battle

by Chris Nagus / News 4 | @ChrisNagusKMOV

KMOV.com

Posted on January 14, 2014 at 12:23 AM

Updated yesterday at 12:40 AM

(KMOV) A St. Charles couple said their home warranty only caused headaches for them rather than peace of mind.

Ashley Hill paid $45 a month for the warranty with Residential MD knowing it would be inevitable to have expensive repairs for her 20-year-old home.

We got the home warranty so we would be covered if anything big went out, said Hill.

At first it paid off, the company repaired her dishwasher and replaced her water heater but when she started having problems with the furnace,

Hill thought she was covered but cause Cross Country Home Services, the parent company of Residential MD, was well aware of her furnace problems.

They would fix something small and say it would work now, Hill said.

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Fine print used against St. Charles couple in home warranty battle