Call Kurtis: Home Warranty Company Won’t Fix or Replace My Noisy AC

MANTECA (CBS13) A Manteca couple says their air conditioner is making loud noises so they called their home warranty company.

When the company refused to fix or replace it, they called Kurtis.

They say their AC started acting up about a month ago but because it wasnt completely broken, American Home Shield wouldnt replace it.

So what can you do?

Its summer, the last thing you want is your air conditioner to go out, said Dan Dole, Manteca resident.

Dan and Jamie Dole say lately their air conditioner hasnt been sounding very good.

You can hear it when youre sitting at the dinner table, when youre watching TV, said Jamie.

Sounds either like theres a helicopter outside hovering above, said Dan.

They paid $530 for American Home Shields home warranty.

After paying the $60 service call fee, Dan says the tech didnt fix or replace the AC unit because despite the noise, it was actually working.

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Call Kurtis: Home Warranty Company Won’t Fix or Replace My Noisy AC