Spectrum Leaves Home Security Subscribers In The Cold – CloudWedge

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Homeowners like to think that investing inhome security alongside their telecommunications provider might be the bestsolution. However, as Charter-owned cable provider Spectrum has shown, thismight not always be the best scenario. The company intends to shut down itshome security division, with subscribers now left having to seek another optionfor their needs. On February 5th, when the system shuts down completely, remoteaccess to devices and the monitoring service will no longer be available,although individual devices will still work. Customers will not be gettingmonetary settlements for their service termination. However, the company willoffer them deals on Abode or Ring devices, although without a discount on thesubscription for those devices.

The response the company has given tocustomers regarding covering their security needs is unsatisfactory, at best.Some homeowners have spent several times over the cost of a single one of thosenew devices in outfitting their homes with security cameras, confident inSpectrums promise to deliver on service. Now, those customers will be leftwith glaring holes in their security architecture that the company will nolonger be responsible for. While technically, under consumer protection laws,the companys termination of services is legal, it is not fair to thoseindividuals who bought into Spectrums marketing and installed their securitysystems with the intention of long-term coverage.

If anything, Spectrums shutdown has warnedusers that investing a security system, even with their trusted telecomprovider, doesnt guarantee the service will remain operational indefinitely.Consumers should take it as a sign that managed home security and devices carrythe threat of a shutdown with them, especially if those devices arebrand-specific. Dedicated home security devices may offer a better alternativeto homeowners looking for a long-term solution thats slightly more resilientto security brand closures.

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Spectrum Leaves Home Security Subscribers In The Cold - CloudWedge