Michiganders top 10 consumer complaints of 2019 revealed – MLive.com

LANSING, MI In 2019, Michiganders were most unhappy with personal service providers such as gyms, salons, dating services, home security and tax preparers.

The category jumped from No. 7 in 2018 to No. 1 in 2019 with more than 1,100 complaints to the Michigan Department of Attorney General. The office dealt with more than 9,200 complaints in 2019.

In recognition of National Consumer Protection Week, Attorney General Dana Nessel released the top 10 consumer complaints of 2019 on Tuesday, March 3, to help consumers make well-informed decisions about where to spend their money, the news release said.

The department recovered more than $680,000 in consumer refunds, forgiven debts and state recoveries in 2019, authorities said.

By taking a proactive approach and educating residents about the top threats weve noticed, we hope to stop as many scammers and deceptive business practices as we can from causing further harm to Michigan consumers, Nessel said.

Formal complaints filed with the attorney generals office can help build cases to hold accountable those who attempt to break the law, she said. Nessel took action against Family Fitness, Go Workout and Crown Jewel Spa and Salon in 2019, all of which fall into the personal service providers category.

The rise is complaints against personal service providers was the most surprising change, in the 2019 complaint ranking, the release said. Another change is the debut appearance of travel complaints in the No. 10 spot, replacing gasoline fuel prices and energy providers category. Five categories held steady in their spots from for 2018.

Here are the top 10 consumer complaint categories of 2019:

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Michiganders top 10 consumer complaints of 2019 revealed - MLive.com