AG Office, security firm settle

Idaho Attorney General Lawrence Wasden has reached a settlement with a Utah home security company accused of violating Idaho's Consumer Protection Act.

The settlement requires the company, Vision Security, LLC, to implement changes to the way its sales representatives interact with Idaho consumers.

Consumers who paid early termination or "buy-out" fees to their prior alarm monitoring companies may be eligible to receive restitution.

Todd Dvorak, spokesman for the Office of Idaho Attorney General, said Kootenai County was a "hotspot" for the company doing business in Idaho.

"From the records we have, it appears the company sold contracts to more than 50 consumers in Coeur d'Alene, Post Falls, Hayden and Rathdrum," Dvorak wrote in an email to The Press.

Dvorak wrote that the AG's Office received multiple complaints from Kootenai County residents about Vision Security of Orem, Utah.

An elderly Coeur d'Alene woman, who wished to remain anonymous out of fear of retaliation, said that she and her husband were targeted by Vision Security.

A company rep came to their home and stated that they need to "update" their current system. The couple later learned the upgrade was through Vision, not their previous provider.

"The security we had was fine, but we were told that we needed to update it," she said, adding that the couple gave their bank account number to the rep. "Our antennas have sure gone up over this. It scared the bejeebers out of us."

Vision Security, in response to the settlement, issued a written statement to The Press. The statement was sent via email from Sean Brown, the company's general legal counsel.

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AG Office, security firm settle