American Home Shield Beefs Up $1.2 Million Contractor Quality Bonus Program in 2012

MEMPHIS, Tenn.--(BUSINESS WIRE)--

Even as thousands of contractors in the American Home Shield network await the results of the 2011 Contractor Quality Bonus award program, they can begin earning a share of $1.2 million available in bonuses for quality performance in 2012. And this year, American Home Shield, the nations leading provider of home protection plans, has created more opportunities for its top performers to win big.

New award levels are now offered in each of the programs two categories:

The program, now in its third year, continues to grow in popularity and company officials believe they know why.

Our contractors work hard, and like everyone, they appreciate being recognized among their peers for a job well done, said Dave Quandt, senior vice president of field operations for American Home Shield, a business unit of The ServiceMaster Company. They understand that along with the potential for a bonus payout, theyre taking part in a program that can help them grow their business, especially in these tough economic times.

Last year our contractors responded to nearly 3 million service requests from our customers, and we expect this number to grow in 2012, he said. Thats a lot of opportunity for customer interaction. When customers feel they receive exceptional service, theyre much more likely to refer that contractor to friends and family which not only lets us know were hitting the mark, but it also opens the door for contractors to grow their business.

Quandt said customer feedback weighs heavily in the scoring process, given the emphasis that American Home Shield places on the customer experience in every aspect of its operations.

Our mission is to simplify and improve the quality of life for the customers we serve, and this feedback helps us know how we and our contractors can do an even better job of meeting this challenge, he said.

Although contractors began earning points for the 2012 program on Jan. 1, its not too late for them to get involved.

Winners of the 2011 Contractor Quality Bonus award program will be announced in the coming weeks. To learn more about the American Home Shield Contractor Quality Bonus Program or to become part of the companys independent contractor network, visit AHSBigScore.com.

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American Home Shield Beefs Up $1.2 Million Contractor Quality Bonus Program in 2012