Tempco tops in service

Tempco has an important company policy, to provide the best customer service so customers are always satisfied.

Owner Tye Leishman believes his company is living up to this key policy and that it is contributing directly to the companys success.

We are available 24-7 for all our customers service needs, Tye explains. Since we provide service to the grocery stores, we have our phones by our beds. When their alarms go off and the store manager determines its something that requires our specialized skills, they need us to come right away. No matter what time of day or night, even at 3 am, were there within 20 minutes.

That same level of service is available to homeowners who are Tempcos Comfort Plan members. Benefits of joining the Comfort Plan include a five-year service guarantee on any repair, no overtime charges, and a 10 per cent savings on all service. If not completely satisfied, we have a 100 per cent money-back guarantee, he said, adding, Were proud to provide such a high level of service. Its just what we do.

He recalls one of his technicians receiving a call on New Years Eve from a customer on Texada Island who was having a problem. Although the customer was able to stay that night in a second home on his property with heat, the Tempco technician was on the ferry in the early morning of New Years Day.

Tye invites everyone to come to Tempcos expanded showroom on Courtenay Street just below Marine Avenue. Working gas fireplaces and heat pumps are set up so customers can see a variety of options available for their homes.

We have no problems servicing a 50-year-old furnace but we like customers to be aware of the benefits of replacement, he says. They will be spending three to four times more for heating costs than they would with a new unit. Unlike an old pair of slippers or a comfy recliner, an energy-wasting heating system should not be kept around any longer.

In most cases, the energy savings will pay for the new heating system.

Currently, FortisBC is offering an $800 rebate when homeowners replace an old operating gas furnace. Customers interested in the FortisBC rebate need to acquire a pre-qualification code before July 4, 2014 and have a new furnace installed before the end of August.

Also, Tempco and York are offering cash rebates and financing when installing a new high-efficiency heating system.

See the article here:
Tempco tops in service