YOUR SAY: Dedicated hospital professionals care

IT WOULD seem these days if you ask a neighbour or friend to recommend a good electrician or mechanic, in most cases you'll find yourself getting an enthusiastic reply about their experience with someone.

Try asking that same question of a hospital and you may find yourself listening to something of an entirely different nature, particularly if you - heaven forbid - say you may go public.

It would appear not many of us have something good to say about the public hospital system - shame about that because I'm about to share a different story.

I recently found myself in the position of being admitted for an operation following a procedure that diagnosed cancer, and while I have had some experience with both private and public hospitals, I deliberated over which would provide the best care.

My initial procedure was at the Ipswich General Hospital and I found the surgeon to be thorough so I decided to stay in his care and was so glad I did.

Within two days he rang me personally to ask if I understood my position and discussed what was to follow, all why giving me plenty of question time.

He then told me I would be contacted by admin staff from his department. No more than 30 minutes later I was contacted by hospital staff, booked in and again had everything explained to me.

At every point I received a letter confirming details, an SMS reminder the day prior to an appointment and another the next morning - now that's organisation!

With any operation comes test and a pre-op meeting with the professionals that assign the surgeon and it takes time but it's interesting to note that while you don't get a smile from the general public, all six of the pre-op staff that I encountered were smiling, caring and in a happy mood.

So now the dreaded day of the op arrives and it's hard to muster up a smile but once again the entire staff from the desk to the theatre were police and smiling and in a lot of cases I found them to be full of fun, all my nervousness went out the door.

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YOUR SAY: Dedicated hospital professionals care