Bureaucrat denies 'not hard' claim over ceiling insulation scheme

A bureaucrat has disputed an email claiming she and former environment minister Peter Garrett believed installing batts was "not that hard".

Then-environment department secretary Robyn Kruk says the conversation in question was about the do-it-yourself nature of the industry, rather than the ease of installing insulation batts.

It was a do-it-yourself industry.

The pair also discussed how hopeless they were at renovating, she said.

A royal commission into the troubled scheme was on Wednesday shown an email from another bureaucrat that said: "The Secretary and the Minister compared notes on their personal experience in installing batts! 'not that hard'."

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Ms Kruk said she disagreed with the comment.

"The sentiment of that discussion was in effect the installation of batts could be done by anyone," Ms Kruk told the inquiry in Brisbane on Friday.

"It was a do-it-yourself industry."

Ms Kruk also told the inquiry that environment department staffers devising the home insulation scheme worked their "butts off".

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Bureaucrat denies 'not hard' claim over ceiling insulation scheme