MEMPHIS, TN (WMC) -

It's time to put the test -- to the test.

The WMC Action News 5 Investigators have located the first Mid-South consumer to file an official complaint with state regulators against Lumber Liquidators. The embattled discount flooring retailer, reeling from a 60 Minutes investigation that aired March 1, is offering free air quality testing kits to customers who bought the company's Chinese-made CARB Phase 2 laminate flooring.

"I really don't want it," said Donald Declue of Cordova, TN.

According to the Tennessee Department of Commerce & Insurance, Declue is the first West Tennessee consumer to file a complaint with the agency about the flooring in the wake of the 60 Minutes story. The national news magazine's undercover investigation and lab testing revealed the flooring contained levels of the carcinogen formaldehyde that may not meet American health and safety standards.

According to an invoice, Declue bought the flooring from the company's Memphis store, 6949 Appling Farms Parkway, and had it installed in his Cordova home last August. The invoice indicated he paid $2,305.03 for the product, although he claimed that does not include labor costs. Its labeling indicates it is the same Chinese-made laminate that was the focus of the 60 Minutes probe.

He said after he saw the 60 Minutes segment, he talked to a customer service agent at Lumber Liquidators' corporate office in Virginia. "She said it's perfectly safe...that there's formaldehyde in your cabinets and all that," he said.

Even so, Lumber Liquidators decided to offer customers a free testing kit to assuage their concerns about what 60 Minutes uncovered.

"The company is indeed offering an air testing kit to those with the specific flooring that has been questioned," said a statement issued by the company's public relations firm, attributable to Lumber Liquidators. "Mr. Declue can either visit http://www.lumberliquidators.com/ll/testkit or call 800-366-4204 to request the kit."

We asked Declue if the customer service agent offered him the testing kit. "Nope," he answered. "They didn't offer anything. They said it was a good, safe product. (But) there's people tearing it up to get it out of here."

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A new flooring shop is moving into Billings Heights.

Owner Tim Bartholomew has tentatively scheduled this Wednesday to open Billings first Choice Floors store at 2018 Main St., No. 5. He previously operated out of his Billings home for about a year.

Bartholomew said a physical location gives his business credibility. When the 37-year-old Billings man told potential customers he worked from home, they were often skeptical, he said.

Last year, they were a lot more standoffish. Now that we have the physical location, I think people are much more confident in us, Bartholomew said.

Choice Floors is the second flooring company to open in Billings this year. In January, Rimrock Flooring opened at 1440 Central Ave.

Bartholomew learned the floor-installation business when he was a child going on jobs with his father, Mike Bartholomew.

Ive been around since I was sitting on a bucket in his van when I was three years old, he said.

In high school, Bartholomew had learned the business well enough that he could do installations on his own. After graduating Laurel High School in 1996, he studied physics at the University of Vermont but realized he could be successful installing floors close to home.

Bartholomew previously managed Floor Trader and was a broker at Carpet Design in Billings before it was bought out by Tulsa, Okla.-based Choice Floors.

Choice Floors sells carpet, tile, hardwood, vinyl and other flooring in its 1,100-square-foot design center space. Bartholomew said he saves overhead costs by leasing a small space and buying directly from wholesalers.

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A man walks past a Lumber Liquidatorsstore Thursday in Philadelphia. Retailer Lumber Liquidators says it stands by its products and will pay for the safety testing of laminate floors for qualifying customers.

TAMPA | Jacqueline Shabel said the smell hit her "like a ton of bricks."

A chemical odor oozed from 59 boxes of her new Lumber Liquidators laminate flooring last month. It filled her Tampa house and burned her nostrils, and she knew something was wrong.

"It was really, really strong," she said. "Just gnarly."

She opened her windows and waited for the sun to rise before calling the Lutz location where she bought the laminate.

"I spoke to them and they said, Oh yeah, don't worry about it,' kind of insinuating new car smell," she said.

So the California woman went through with the installation the latest addition to her local vacation home's remodel. But it still smelled.

Three days later, 60 Minutes reported the company's Chinese-made laminate flooring had high levels of formaldehyde, a carcinogen, though the company denies the claim.

"I have a 5-year-old son," Shabel said. "It was that horror as a parent."

Shabel isn't alone. An Orlando law firm is seeking class-action status after filing a federal complaint against Lumber Liquidators Friday on behalf of an Orlando couple. The firm, Knopf Bigger, is fielding calls from other concerned consumers.

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