I-Team’s Call 4 Action Helps Couple With Failed Remodeling Job – CBS Boston / WBZ

BOSTON (CBS) After more than 30 years living in the same home, a Southboro couple decided to take on a big kitchen remodel. It didnt turn out exactly as they had planned and thats when they reached out to I-Teams Call 4 Action.

My wifes dream kitchen has been somewhat destroyed because of this situation, explain John Pomfred.

If somebody sells me cabinets I want them to look like they did in the store, said his wife, Sue.

Heres the white line we are referring to, John said as he traced his finger up the edge of a cabinet door.

That white line, is actually a stripe of unstained wood that is revealed or concealed as the wood expands and contracts.

Cabinet with white line showing (WBZ-TV)

Then we realized theres a problem all over the kitchen. Somedays they would be extremely wide, the white lines, and somedays they would be hardly noticeable, John told WBZ-TV.

For two-and-a-half years, John and Sue have been working with Lowes and the manufacturer, Diamond Masterbrand, to fix the issue with their $16,000 cabinets. Replacement doors were ordered twice but the new doors had the same problem. Touch-ups didnt seem to work either.

We are at our wits end and we are frustrated beyond belief. Thats when I called the I-Team, explained John.

When the I-Teams Call 4 Action got involved, Masterbrand agreed to a third attempt to replace the defective doors.

Kitchen remodel (WBZ-TV)

They were approved by John and Sue and they were just installed. In a statement Masterbrand says, Our team worked over the past year to remedy this situation we want our customers to love their new cabinets, and we take their satisfaction seriously.

John and Sue tell us they havent seen any unstained wood on the new doors but the company has agreed to return if any new problems pop up.

When I originally called Call 4 Action, we got action, said John.

If youre having trouble getting results on a consumer complaint let us know about it. Call us at 617-787-7070 or email uswbzcallforaction@cbs.com.

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I-Team's Call 4 Action Helps Couple With Failed Remodeling Job - CBS Boston / WBZ