In-Depth Business Profile: Oasis Design and Remodeling

A local design and remodeling business in our area is being recognized nationally for its customer service, something contractors often strive for but don't always receive.

The Irwins in Pittsford knew it was time to update their 1970's-style bathroom. So they turned to Oasis Design and Remodeling. Paula Farinella does the design work and John Spock the construction work. The two teamed up about five years ago.

"He had been in construction for about 30 years," Farinella said. "We felt that maybe bringing that design element into his business would be advantageous."

"A lot of people see these TV shows and there's a lot of design stuff going on and we felt that bringing that design element in would help the trend," Spock said.

Paula sits down with customers to first do the floor plans and layouts, then helps pick out all the materials. She says she's kind of the guide, walking everyone through the process, something she says not all contractors can offer. And unlike larger design centers, Paula says with their three-person operation, you always know who and what you're going to get.

"Here the owner of the company is here everyday," Farinella said.

John says being on site helps connect them to customers and give them what they want. He says that's what helped them win the "Best of Houzz" in the Customer Satisfaction category. Houzz is an online site with thousands of ideas on how to build, remodel and design a home.

"We don't advertise. All our business is word of mouth," Spock said.

John admits he's not the cheapest guy around, but he stands by his work. And his client base shows that. They're booked for the next six months.

A few years ago he brought on Joe as a full time employee and subcontractors to help with bigger jobs. He expects to grow in the coming years but grow with caution.

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In-Depth Business Profile: Oasis Design and Remodeling