7 On Your Side speeds up woman's stalled bathroom renovation

SAN FRANCISCO (KGO) --

A San Francisco woman said she lived in a construction zone for months. Workers tore out what may be the most important room in the house, the bathroom. When they didn't put a new one in, that didn't sit well with the homeowner

Clydenia Austin described how her bathroom looked during a big remodel.

"Everything was torn out," Austin said. "There was a big hole in the wall."

She had no sink, no toilet, no tub, only the promise of a new bathroom in a few weeks. But months later, it still looked like a mess.

"They were supposed to come start the work but they didn't," she said.

Austin had hired Sears Home Services to do the work. A crew ripped out the old stuff back in August, then left it that way.

"They just kept making excuses why they couldn't get here, why they weren't able to get the people they wanted," she said.

After a month a crew finally installed a temporary toilet, but that was it.

"Very inconvenient to have to go down 15 steps and then go to another bathroom, shower. It wasn't easy," Austin said.

Original post:
7 On Your Side speeds up woman's stalled bathroom renovation