Same Day Appliance Repair Houston – yelp.com

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I've been using Same Day Appliance for repairs at my rental home for several years. Always excellent prompt service. But this time, they've outdone themselves. I called for my home - after being told my refrigerator could not be repaired. I called at 10am and John Williams was at our door before 11am! Same Day is usually fast .... but this was, no doubt, a record. John looked at our problem - diagnosed the issue as a small "flapper" in the door used to direct ice/water flow and ordered the part on the spot. He returned the next day, exactly as scheduled and repaired our "unfixable" refrigerator for $179. To add icing to the cake, John gave my wife incredibly useful suggestions on how to clean our cooktop and our oven vent. Absolutely above & beyond ... my wife is still raving about how wonderful John is. I've seen a few negative reviews posted... but from my experience, I've never had an issue with scheduling, service or follow-through.

BEWARE WHEN YOU CHOSE TO USE THIS COMPANY. I called on a Thursday to have someone come give me a quote for my refrigerator as it was making a loud rattling noise. They told me that I would be charged a $59 fee to come out to give me a quote, but that the fee would be waived if I went ahead with the service. The technician came out the next day. He was here for 15 min, enough time to pull out the fridge and look behind to diagnose the problem. He then told me the problem was fixed (there was a piece that needed to be moved which was causing the rattling). He then told me that my bill would be $125. I was never quoted anything higher than $59 and I never gave them permission to fix the issue. He said he would call the office to see if he could get my fee down due to the fact he wasn't there that long. They reduced the technician fee from $145 to $125, but would not come down any more than that. I was not upset about the reduction in the fee as much as I am upset that I specifically called for a QUOTE and was then charged $125 for the service (that I NEVER told them to do). The technician told me I would need to contact the manager. This was Friday night, and the manager was already gone for the day, but I was told the manager would call me first thing Monday morning. I did not get a call the entire next week. I called them back a week later. It took me 3 days to get in touch with a manager- they were not sympathetic to what I had to say nor did they care do to anything about it. I asked to speak with the owner and a month later- I have yet to hear from them. I try to give companies the benefit of the doubt when trying to fix a problem, but this company does not care about their customers at all. I told them I would be writing this review and they still didn't care because at the end of the day- they got their money. This is a SCAM to me. I WILL NEVER USE THEM AGAIN. Also- they only accept checks and cash, NO CREDIT CARDS. This was never communicated to me until the bill was handed to me.

DO NOT USE THIS COMPANY. It is a scam. They sent their tech out to fix my dishwasher, I was charged $100, and it still did not even pump water. 9 days later, 3 cancelled and rescheduled visits (from their AWESOME customer service department) and I still have not seen a tech back out here. I called for a refund and the owner insisted that she could not have POSSIBLY messed up with scheduling and refused to give me a refund. Now I have to call another company to actually do the work. I repeat, do not use this service. It is a scam.

I had a very pleasant experience using this company, technicians were very knowledgable and professional. Highly recommend by my friends and I was not disappointed. I will be using them again!

Hired these guys to fix my mom's washer. It wasn't draining or spinning and we were really stressed out about as its less than two years old. Steve came out within the timeframe given, and was very knowledgeable, prompt and courteous! He explained what was wrong with the machine- and went over the parts and labor cost thoroughly, which I found very helpful. He fixed it in about an hour, and even waited afterwards while he ran a whole cycle to assure us it was up and running. The price was fair, and I'm very happy with Same Day Appliance. Will definitely call these guys if anything else breaks! (fingers crossed). Thanks Steve! 😀

Scheduling an appointment has been a nightmare so far. I will update the review once the technician actually shows up.

If I could give zero stars I would! I initially called on June 28th for a seal replacement on a freezer door. Someone came out on the 29th and said they would call me with a quote. I called on July 6, 7, 8 and 9th and each time I was told they would call me back. On the 9th I asked for my $60 back since nothing had been repaired. They apologized and said an owner would call me. As of today, the 14th, no one has contacted me. I called back and was told they can't repair the freezer. Would have been nice to know!!!

"John the Oven Man" - that's what we are calling him. He was great. He came in between our two hour window.. made friends with the kids (our two nosy dogs), and when he realized the part we needed had to be ordered (we basically blew the motherboard ...confession: "I" not "we" like to cook with all the burners and the oven on 9,000 degrees). Within two days he was back, part was in, oven was tested and temperature was perfect. Off he went... We are so excited to be baking again! Woohoo! ..and FYI they saved us $200 in comparison to Sears and a $100 plus in comparison to other companies we called. Would use them again.

Lucas and Charles arrived early today. I had appointment scheduled at 10-12 and they called me telling me they can arrive and hour earlier! Perfect. I get to start my day early. When they arrived. They kindly greeted me and these guys are super friendly. We took a look at the washer machine together. Prior to them arriving. I had call to schedule this appointment and I had told the receptionist my problem, Washer brand, and model number. Lucas and Charles already brought the part that needed to be replaced. And I asked them how long will this repair take? Thy told me 20 minute!!!!! SWEET! What move can u ask for? On time. Friendly. Experienced. Professional. And they balanced my washer. 1 year warranty! HIGHLY RECOMMENDED (cash rules)

We have had 3 different people come and look at our dryer and John was the first to take the time and put in the effort to discover what was really wrong and to correct the problem. He was on time, early actually, friendly and knowledgable. I would definitely recommend John.

Well it took three months, but I finally have working appliances! The owner did come out and make the repair. He is a nice guy. It's unfortunate that it took three months and dozens of calls to get everything fixed, but it is working and it's better than never!

The are good about scheduling you on the same day you call.. as advertised in their business name. Not so good about honoring their warranty. Our stove stopped functioning two days after they repaired it. I called everyday for about a week and just got a ton of excuses about the part being out of stock or how their technician quit, etc. Disappointed with their customer service, it's been a month now and I still haven't heard back. The warranty was supposed to be valid for a year. I had no issues with the initial service call, in fact it was a very positive experience, but the company is mismanaged if they don't know how to keep existing customers happy and honor their own warranty.

I have a Samsung washer who's door would not open. I was told someone would be out between 12-2 pm. At 1:45 I called to see if the guy was on his way, and was told he was running behind. When I asked why no-one had bothered to let me know he was running behind he told me they don't do that. I was told he would be out in about 30 minutes, 1 hr later he finally shows up, tells me he can't do anything until he orders parts on Monday because they don't carry parts to my washing machine, they cost too much. I'm offered $15 for my 3 hour wait, which the owner/manager felt was all my time was worth. Not a happy camper and will not recommend this place.

They gave us a window of between 12pm and 3pm. Okay, we waited. They called and we missed the call. Called them back in less than 15 minutes and they wouldn't come as promised because we didn't answer the phone! We were never told to expect a call from them. Needless to say, we will NEVER call them again!

We came home from a trip to find our refrigerator not working and all the food spoiled. At 8 am the next morning, we called Same Day Appliance Repair and Sam was here by noon. He immediately diagnosed the problem (our condenser "start-kit" was broken) and swiftly set about repairing it. He was hardworking, friendly and got our fridge back up and running within 45 minutes. The charge was $330 ($297 of this was for the broken part.) which, although not cheap, cost less than replacing the compressor or buying a new fridge. We certainly appreciated his honesty about what had broken. We were very pleased with Sam's professionalism and quick response. Hopefully we won't need Same Day Appliance Repair soon but if we do, we will certainly use them again!

I'm not sure if they take too much work on or have a terrible communication problem, perhaps a bit of both. Definitely should change the name of their company because there is no way they can do same day. We called them last Tuesday to fix the latch on our dishwasher, they said they could send a technician out Thursday between one and four. Thursday comes and it's 3:45, we call as they are supposed to give you a call thirty minutes before they arrive. They told us they didn't have us on the schedule, they did have a record of our phone call from Tuesday but it wasn't scheduled. They said they would send someone Friday between noon and four, we told them we had to leave our house by five as we had somewhere to be that night. 4:15 comes around and they call us that someone should be there by five. We said again we needed to leave and they told us today it would be between 12-4, they claim their schedule said 2-5. It's now Monday and it's not fixed, we called someone else and they came today to fix it and same day repair isn't even in their name. We should have trusted all the bad reviews. Don't use this company unless you want to wait over a week to get something POSSIBLY fixed.

Great job! Came same day, which ended up being 7 p.m. but we had called in the afternoon so pretty quick. Lucas was polite, efficient and explained the work he had done and how to prevent the problem in the future. Highly recommend.

I would not recommend this service to anyone-- I had an unacceptable experience with this company. My GE Washer was broken-- when I described the problem in detail to the call center operator she insisted this was something that could be easily repaired, no problem. The service provider arrived within the time frame of the appointment, but after completing his initial assessment determined he needed to go and pick up the part in order to fix it. He did not return until much later in the afternoon-- and to my surprise without the part. He told me that I should order the control board and install it myself since he would not be able to secure the part until early December (more than 6 weeks away). I was charged $50.00 for this oh so helpful advice. I ordered the correct part from Dappz, it arrived with the week and I watched a Youtube video in order to install it. My washing machine exhibited the same problem as before and still did not work properly. A week later, upon the recommendation from a neighbor I used a GE repair service (which I regret not doing in the first place). The friendly and KNOWLEDGEABLE service provider quickly diagnosed and fixed the problem (a latch issue) and reinstalled the "broken" control board I replaced. Fortunately, I will be able to return the control board I was instructed to order by the Same Day Appliance Repair company for a full refund. The Same Day Appliance Repair service provider clearly did not know what he was doing and instead of being honest about that wasted my time and money. I will only use GE Certified Repair Service Professionals for my GE appliances in the future and encourage anyone looking for appliance repair to keep looking.

Great work, thanks Lucas. Door gasket went bad on a GE front load washer. I did some yelping, made the decision to call Same Day around noon. They called me back with an estimate and after a few calls back and forth for scheduling we set up a late afternoon appointment. They made the extra effort to make sure job was done today.

Very responsive and professional service. Despite our best troubleshooting efforts, our refrigerator wasn't cooling properly and Sam was able to identify the problem within seconds and fix it within minutes. He had the thermometer on hand to fix immediately and save our food and fridge!

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Same Day Appliance Repair Houston - yelp.com