Mr. Appliance franchise opens in Ephrata

EPHRATA - An Ephrata couple just opened a new Mr. Appliance franchise for Columbia Basin residents.

Adam and Tori St. Mary are the owners of the Ephrata-based franchise at 1322 Basin St. SW. The business employs the couple and a technician.

Adam St. Mary selected the company because of its code of values involving respect, integrity, customer focus and having fun in the process.

"Their goal is to help change your life," he said. "I knew I wanted to do this. It's something I always wanted to do. When I was getting ready to make this move, I gave them a call."

St. Mary spoke of their business model and front-line customer service policies of placing a mat in front of the customers' door to help keep the house clean.

Technicians carry cleaning supplies to ensure the house and appliance are clean.

Customers have the convenience of booking appointments online. Once they schedule their appointment, they receive an e-mail reminder and a video of what kind of service to expect.

At the home, Mr. Appliance technicians work on major household appliances and most major brands.

They offer dryer vent cleaning, which helps prevent dryer fires.

Annually, dryer fires are blamed for about 15,600 structure fires, 15 deaths and 400 injuries, according to the U.S. Fire Administration's website.

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Mr. Appliance franchise opens in Ephrata