His fridge still broken after $415 in repairs: Roseman

Richard Carroll called Appliance Repair Guys, based in Concord, Ont., because his refrigerator wasnt working.

After he paid $415 (plus HST) to fix his fridge, it still wasnt working.

Carroll could have found many negative reviews of Appliance Repair Guys if he had checked online before calling.

At Homestars, a website that lets customers review their contractors, there are 20 complaints. The average rating is 0.6 out of 10.

The Better Business Bureau has a rating of D- for Appliance Repair Guys. Theres also a warning to potential customers.

The business has a pattern of complaints, the BBB says, listing these issues:

Appliance Repair Guys has the same address and phone number as a firm called Service4Appliances, which is rated F by the Better Business Bureau.

127 complaints filed against business. Failure to respond to 125 complaints filed against business, the BBB says about Service4Appliances.

Our concerns regarding the volume and nature of complaints were brought to the attention of the business on Dec. 20, 2012. We requested they work towards correcting the underlying reason for these complaints. The company has not resolved this matter to date.

When Carroll called Appliance Repairs Guys, he had two technicians come to his home (one was in training).

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His fridge still broken after $415 in repairs: Roseman