Hammer-and-Heels: New Website Takes Risk out of Appliance Repair

Anne Cutler

5:10 p.m. CDT, June 22, 2012

NEW ORLEANS

Choosing a home appliance repairman doesn't have to be a guessing game.

With 30 years of experience, the folks at Solar Refrigeration and Appliance have heard horror stories from customers who've gotten a raw deal somewhere else. Corrine Caruso says, "You go out of town, come home, maybe your ice maker floods your kitchen or when he's putting the appliance back doesn't take the care to push the appliance back properly and cracks a granite countertop or scratches a cabinet."

However, now there's a new option to find a repairman you can trust. A website called Repair.com matches customers with qualified companies. Visit the site and it'll ask what type of appliance and where you live. Up pops a list of pre-qualified technicians with background screening and factory training. Each technician is rated to help you decide. "And then the consumer sees the schedule because we share our schedules with Repair.com," says Caruso, "So they see what our availability is."

You can book the appointment right online. It doesn't cost anything for a company to be listed on Repair.com, however every time a customer is referred, that company pays a one-time fee. Caruso says, "We pay a service fee for every consumer that is sent to us, which is very much like paying for paying for advertising."

You'll get the peace of mind that comes with a reputable technician and the extra assurance of a 90 day guarantee.

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Hammer-and-Heels: New Website Takes Risk out of Appliance Repair