Contact 2: Customer Satisfaction Issues With Lesco Appliance Repair

The list of complaints goes from false diagnosis to taking payment before and not finishing the job. Now, the Better Business Bureau tells consumers be wary you may end up with customer satisfaction issues. The owner of Rooks Gameday Bar and Grill is one of a half a dozen customers who hired Lesco appliance to repair an appliance. In this case it was an exhaust fan for the Maryland Heights restaurant. Peggi Strange co-owns Rooks. She says the Lesco Technician would visit the restaurant and convinced her to buy a maintainence agreement since she uses so many different appliances. He fixed one appliance for her. But one of the four exhaust fans on the roof needed repair.

He went up on the roof said yeah that fan, you need a new motor for that fan and the other two motors they`re getting ready to go out too. They`re not really working. Peggy had to do something to keep the business open.

We had all kinds of smoke in the kitchen. We had to use fans blow it out. He said it would be four hundred dollars for that motor. So I had to pay him then so he could go ahead and order the parts.

That along with a service agreement she bought meant she spent almost a thousand dollars but then had to hire another company to fix the fan. And that second company technician gave her some surprising news.

He started working with the other two motors and all that was were, fuses were blown. And like other customers, she wants a refund. We called the co owner/technician who says he and his partner have agreed to refund money to Peggy and homeowners.

Promised repairs on dryers, washing machines, dishwashers and stoves were either partially completed or never started according to the BBB. The owners say it could take them 30 days to refund all of the estimated 3000 dollars due the customers. But they want to resolve the complaints. Some of the customers tell us its been over six months since they scheduled their service call. The promise of a refund is welcome news. Dont forget the Better Business Bureau offers tips when hiring an appliance repair service.

Things like, find a company with a proven track record, pay with a credit card get a second opinion if you feel uneasy about the diagnosis. . If you have a consumer issue call Contact 2 Mon thru Thurs 11 till 1pm. 800 782-2222. Remember when you spend your money, you should get what you pay for.

The BBB offers the following tips when hiring an appliance repair service: Look for businesses with good track records for service. Ask friends, relatives and neighbors for recommendations. Do not rely solely on information contained in advertising or on websites. The material can be misleading or inaccurate. Pay with a credit card whenever possible, so if there is a problem you can challenge the charge. If you feel uneasy about a diagnosis, contact another company for a second opinion. Check for BBB reviews at http://www.bbb.org or by calling 314-645-3300.

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Contact 2: Customer Satisfaction Issues With Lesco Appliance Repair