SERVICES: No response from Celcom, ministry

27 December 2013| last updated at 11:11PM

But, most departments are crowded with civil servants who are mostly timid. Thus, any petition is rendered useless.

Ministries also suffer the same timidity, since the staff are made up of the same civil servants. Thus, a petition to a ministry is also useless.

People know that time does not permit a minister to write correspondence; nonetheless, the minister can direct the civil servants to respond to a petition.

However, if there is no reminder from the minister, there won't be any response.

This non-reminder by heads of departments is prevalent in departments and agencies. Ministers can express many deliveries to the people. However, if a minister does not remind his staff, all the promises will mean nothing.

One does not wish to disclose the departments with which one has had such experiences. However, these days, the media are asking the people to reveal all!

On May 30, I sent a report to the general manager of Celcom Axiata Bhd for selling Wi-Fi Broadband at RM95 a piece in Kota Baru as a promotion. In Tanah Merah, there was no promotion, so the price was RM195.

However, the said broadband service does not work in Tanah Merah.

Under the Consumer Protection Act, one is entitled to ask Celcom to take back the goods and return the money. However, until today, there has been no response.

Read this article:
SERVICES: No response from Celcom, ministry