Central Illinois business faces some heat from customers

March 11, 2015 Updated Mar 11, 2015 at 10:52 PM CDT

CENTRAL ILLINOIS -- A Central Illinois business is facing some heat after its customers say they paid for a service they didn't receive.

When Amy Lollar's dryer broke back in February she called the same appliance repair company she used when her fridge broke, A Plus Appliance Repair out of Metamora.

He quoted me $187 and some change to repair the motor and then labor," said Amy Lollar. "He told me he needed the money up front for the parts and that he wanted me to write him a check to him personally."

Lollar's check for $187.97 was cashed but the repair never happened -- and Lollar's money was never returned.

So she called the Better Business Bureau.

"BBB has received a pattern of complaints with this particular company, said Jessica Tharp of the Central Illinois Better Business Bureau.

There are a total of 17 complaints on the BBB website and even more on other review sites.

Those complaints range from taking money for parts or labor and then not fixing the appliance, not correctly diagnosing the problem and not showing up for appointments.

"Every little penny definitely makes a difference," Lollar said. "And so when people just take money from you...that's a student loan payment for the month that's just in somebody else's pocket for no reason.

Read the original post:
Central Illinois business faces some heat from customers