Home Warranties Toppled from Angies List Most Complained-about Categories

Indianapolis, IN (PRWEB) February 14, 2015

After 10 consecutive years with the highest percentage of poor grades among Angies List categories, home warranty companies have lost that dubious distinction.

Were really pleased to see home warranties drop because it means consumers are getting better service, said Angies List Founder Angie Hicks.

Angies List (Nasdaq: ANGI) is a national local services marketplace and consumer review site. Its members rate companies based on five categories of service: price, professionalism, punctuality, quality and responsiveness.

Slightly more than 20 percent of the Angies List member reviews on home warranty companies in 2014 were either a D or F grade overall on the A-to-F grading scale, putting the category at No. 3 on the ranking of worst to best grades.

Topping the 2014 worst grade earners by percentage were furniture retailers, with 28.5 percent D and F grades.

Hopefully well see companies take lessons from their customers reviews and turn these grades around. Clearly, it can be done, Hicks said.

2014 worst Angies List grade earners by percentage were:

On the other end of the scale, categories earning the best grades by percentage were:

Rankings are based on Angies List analysis of member reports submitted during 2014. Proprietary technology and human review are used to ensure grades on Angies List are reliable and fair. Anonymous comments and self-reporting are prohibited, and companies are encouraged to monitor and respond to reports free-of-charge.

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Home Warranties Toppled from Angies List Most Complained-about Categories