Locals taken by the cleaners in carpet cleaning scam

By MICAH McCARTNEY

Editor

The Better Business Bureau is warning consumers about an East Texas area carpet cleaning contractor whom they say took their money without completing the work. Several Tyler and Longview area consumers are reporting Steam Tech did not provide services they were paid to perform.

Responding to roadside sign advertisements for carpet cleaning ranging between $12.95 and $20 per room, customers allege the contractor comes in, sprays water on the floor to let it soak, asks to be paid in cash, and leaves the premises without completing the job.

Another consumer told the BBB she went to look at the room, and by the time she realized he hadnt done anything, he was gone.

I gave him $210, said one customer, and he said he was going to write up an invoice. Next thing I know, I hear his motor running; he just took the money and ran.

Customers describe the vehicle as an unmarked older model white Chevrolet half-ton pickup truck with carpet equipment and a blue barrel in the back. The worker reportedly claims his name is Michael, David, or John; however, based on customer descriptions, the BBB believes this is most likely one individual. Consumers describe the man as a Caucasian male, between 5-foot-9 and 5-foot-10 with a medium build, with short, dirty blond hair, and a goatee.

In the State of Texas, there are no licensing requirements for carpet cleaners, said Mechele Agbayani Mills, president of Better Business Bureau Serving Central East Texas. Thats why its so important for consumers to verify companies with the BBB before hiring them to come into your home.

Consumers report they have attempted to contact the company phone number, but the company has been unresponsive. BBB investigators have also attempted to contact the company, but have not yet received a response. Reports have been filed with the Tyler Police Department.

The BBB offers the following advice for consumers dealing with carpet cleaners or other contractors: Watch out for contractors in unmarked trucks or for companies requiring advance payment or payment in all cash; dont succumb to high-pressure techniques, such as notices that the price is good for one day only; try to verify the businesss true identity; and get a business card and a physical location of the company as it is always better to deal with well-established businesses with a good record.

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Locals taken by the cleaners in carpet cleaning scam