Popa Heating and Cooling delivers comfort

Pat Popa takes great pride in both the products and service provided by the family-owned and operated business shes personally been a part of since 1986.

Serving the community since 1968, Popa Heating and Cooling has grown from a hometown sheet metal shop that focused on new construction to a full-service provider of new/replacement residential and light commercial HVAC systems. They also offer system maintenance and repair with qualified technicians who Popa provides with extensive training classes and FBI background checks for customer peace of mind.

Its no secret that HVAC equipment is always getting more technical, Popa said. Thats why its so important to keep training and investing in our team. Its a great feeling to hear how much a customer appreciates our quick, courteous service when Im out and about in the community. Its not like I can go into Strack & Van Til with my head hanging, hiding from anyone I might see in the produce department. Our customers are our neighbors and friends. Its been that way for almost 45 years now, and we want to keep it that way.

Along with residential HVAC for standard 1,200-1,400-sq-ft homes to custom built homes as large as 10,000-sq-ft, Popa Heating and Cooling offers light commercial HVAC for retail, medical and office buildings. In addition, they can provide whole-house air cleaners, automatic humidifiers, electronic thermostats, carbon monoxide detectors and UV air purifiers.

Its important to keep up with the latest technologies in our business, Popa added. For example, I recently attended a training session with Honeywell on their new wi-fi thermostat. Weve already installed quite a few. I was surprised to see how many HVAC dealers had not yet been installing this newer technology. Weve been recommending and installing it for years, and our customers love it!

Considering the fact that pretty much everyone needs heating and air conditioning, Popa took on the task of rebranding her company to make it more customer-focused about five years ago.

My customers tell me what they want, and I listen plus everyone loves the polar bear and they remember us, she said. Whether they are building a new home, need a replacement or update, everyone wants maximum energy savings and long-term comfort. Our goal is to find the best possible system, and we go well beyond the minimum standards set by manufacturers, building codes and federal laws. Weve had over 750 installs in the last five years, and Im grateful we didnt have to rely on a hot summer to grow our business this year.

It all starts with listening to customers and providing what they want.

When I was in the waiting room at the hospital recently, a woman approached me to say hello, Popa added. She recently had a new TRANE HVAC system installed, and I was so pleased to hear that she loved everything about her experience with us, especially the fact that shes already saving money on her utility bills.

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Popa Heating and Cooling delivers comfort